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Terms and Conditions

Welcome to the Roundabout Childrenswear website. These Terms and Conditions (“Terms”) set out the basis on which you may use the website and place orders for goods. By continuing to browse the website and place orders you are agreeing to accept these Terms. We, therefore, recommend that you read them carefully. If you do not agree with these Terms you should not use or access this website.

These Terms may change at any time so we recommend that you visit and review these pages on a regular basis. If you continue to use the website following changes, you will be deemed to have read and agreed to them. Changes will be effective from the date they are published on the website. These Terms do not affect your statutory rights as a consumer.

www.roundaboutchildrenswear.co.uk is the website of Roundabout Childrenswear (“Roundabout”), PO 131 Emsworth PO10 9DG.

Email enquiries@roundaboutchildrenswear.co.uk.

VAT No 239 1792 81

Your contract for the sale of goods will be with Jo Jenkins trading as Roundabout Childrenswear. All goods ordered by you must be for your own private and domestic use and are not for resale.

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian.

If you break these conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable).

Cookies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information, including anonymous traffic data. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

Placing an order

You warrant that all details you provide to roundaboutchildrenswear.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment for the product(s) ordered.

All orders are subject to acceptance and product availability. In the event of a product being unavailable, incorrectly priced or described, we reserve the right not to accept your order. In this event, Roundabout will make every effort to notify you by telephone and/or email and to discuss possible solutions. Roundabout does not accept any liability resulting from this.

We will not despatch products to the address of an entity or individual providing freight forwarding services.

If you prefer, we can take orders and card payments over the phone. Please call us on 01243 389495. When ordering by phone you may pay by cheque, however, the product(s) will not be despatched until the payment has cleared.

After placing an order, we will send you an order acknowledgement email with your order number and details of the products you have ordered. This is an acknowledgment only; no contract for the sale of goods will exist between you and Roundabout until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email. This email will contain all the details of the product(s) ordered and payment – it is essential that you check the accuracy of this information and contact us as soon as possible if there are any mistakes.

When placing an order you will have the option to register with us and complete certain required fields on an order form. You agree that the information you provide will not be misleading and is true and accurate in all respects and you will notify us of any changes to that information. We may provide you with and ask you to use identifications and passwords to access the My Account section of the website (“Secure Access”).

You will be responsible for ensuring that such Secure Access is kept secure and confidential at all times. Please inform us immediately if you become aware of or suspect any unauthorised use of the Secure Access. In this event it may be necessary for us to suspend your access to the website whilst we take remedial action. This will be without liability to you. You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Please note that it is a crime to use a false name or a known invalid payment card to place an order.

Please note that prolonged inactivity may cause your connection to the website to fail and you may lose your selection of goods. In this case you will need to re-enter your selection. Items placed in your basket are not reserved and may be purchased by other customers. This is important to understand because our items have limited availability.

Before you submit your order you will have the opportunity to check your selections, the total price and make any changes.

We have made every effort to provide accurate product images. Variations in the display properties of the computer hardware you use to view the website may mean that the colours of fabrics and the designs of the products displayed on the website may differ in appearance in minor respects from the products delivered. We cannot be held responsible or liable for any colour differences between the image and the actual product.

Please note that occasionally, due to the nature of dyeing processes, there may be slight variations in colour shades between garments. Roundabout accepts no responsibility for this as it is an inherent part of manufacturing processes.

Prices

All prices on the website are for the products only. They do not include shipping costs, customs duties or taxes. If there are additional export/import duties you will be responsible for payment. We suggest you check before placing your order. You are also responsible for ensuring that you comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. See ‘Delivery’ for more information on shipping costs.

We endeavour to ensure that all pricing information on the website is correct. Occasionally, however, an error may occur and products may be mispriced. In the event that the correct price is lower than the advertised one, we will send the products and charge the lower price. If the product’s correct price is higher we will contact you to see if you wish to proceed with the order at the correct price. We are not obliged to supply products at an incorrect price.

We reserve the right to alter prices without notice but changes will not apply if you have received an acknowledgement of your order.

Payment

The total cost of your purchase will be the price for the products plus shipping. There is free delivery for orders totalling £50 or more to be despatched to a single address within the UK.

Roundabout accepts the following methods of payment:

  • Visa
  • Mastercard
  • Maestro

For your security, the billing name and address must match the credit card or other method used for payment. Roundabout reserves the right to cancel any order that does not comply with this or with our other security criteria.

You confirm that the credit/debit card or payment method that is being used belongs to you and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery.

We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing your payment in accordance with your order.

Please note that all orders are charged in sterling, therefore, your card issuer or payment method provider may apply other international bank charges and the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Roundabout has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

Delivery

Roundabout will endeavour to despatch product(s) within 3 working days of receipt of the order and full payment. Orders to be delivered to UK and Eire will be despatched by Royal Mail 1st class. Orders to Europe and the Rest of the World will be despatched by Royal Mail Standard International Service. This takes 1 to 2 working days in the UK, 3 to 5 working days for Europe and 5 to 7 working days for the Rest of the World. Larger parcels will be despatched using Parcelforce or Parcelforce Worldwide. Delivery charges are as follows:

  • UK & ROI less than £50: £3.95
  • UK & ROI £50 or more: Free
  • Europe: £7.95 (upto 500g, larger parcels will incur an extra charge)
  • Rest of World: £11.95 (upto 500g, larger parcels will incur an extra charge)

Orders will be sent to the delivery address that you have given on your order form. If you provide us with the wrong delivery address, we cannot be held responsible for any loss you incur as a result. If you are ordering more than one item, your goods may be sent to you in instalments.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing with 14 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion governmental actions and any other similar events.

Cancellation and Returns Policy

Cancellations and Returns should be sent to Roundabout Childrenswear, PO Box 131 Emsworth PO10 9DG. 

If you have not submitted an order, you may clear the item from your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.

In order to qualify for a full refund, the products must be returned unused and in their original condition and must have the item tags attached. Incomplete, damaged, worn, soiled or altered returns or anything Roundabout reasonably believes has been used will not be accepted and will, therefore, be sent back to the customer.  Shipping costs will not be refunded.

Please complete and enclose the Returns Form attached to your Delivery Note. You should keep the Delivery Note until you have received your refund.

On receipt of a return, we will process your refund within 14 days of the date of receipt. Refunds will only be credited using the original purchaser’s method of payment. We estimate refunds will be made by the provider of your payment method with 7 to 10 working days. Working days are Monday to Friday excluding UK bank holidays.

If the item you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as the purchase. Fluctuations in currency exchange may mean the amount refunded will be higher or lower than the original price paid. Where you have paid any import duties or taxes, Roundabout shall have no liability in relation to any claim for a refund of such duties.

The cancellations and returns policy does not affect your statutory rights.

Cancellations

Under applicable distance selling legislation or under statutory consumer protection laws you may have the right to cancel orders for items purchased from Roundabout at any time up to 14 days from the date of the order. If you need to cancel your order, please telephone as soon as possible after placing your order and we will let you know if the order has already been processed. If your order has already been dispatched, you should return the products. In the case of a cancellation you will receive a full refund plus the standard cost of postage and packing, if applicable, within 14 days of the returned goods being received by us.

Returns

We will accept the return of goods up to 90 days from the date you receive them, for any reason and we will offer you a full refund or you may exchange them. The cost of returning products will be at your expense unless the return is as a result of an error made by us.

If you wish to exchange your purchase, please contact us on 01243 389495 or enter the details on the Returns Form.   We will refund any difference in price between your item and a cheaper one or take payment for the difference if it is more expensive.  We reserve the right to charge postage and packing on the new order.

Privacy Statement

By placing an order you agree and understand that we may collect, use, store and process your personal data in accordance with these terms and conditions. Please be assured that at Roundabout we take your privacy very seriously. By visiting and using our website you acknowledge that you have read, understood and consented to this Privacy Statement and our Terms.

When you register an account with us, place an order or send an enquiry we will collect certain personal information from you, for example, your name, postal address, phone numbers, and email addresses. We use this information to identify you as a customer, process your order, deliver products, process payments, update our records and generally manage your account with us and, if you have consented, to provide you with information on our goods and events by email. If you no longer wish to receive information from us you can email us at enquiries@roundaboutchildrenswear.co.uk or click ‘unsubscribe’ in the email.

We do not disclose your email address nor do we sell it or make it available to any third party.

We may collect statistical information about site traffic, sales and other usage related information. These statistics do not identify you personally. We may also use your personal information to understand customer patterns so we can improve our product range and service to you.

We will at all times comply with the UK Data Protection Act, 1998 and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. In the event that Roundabout is sold to a third party, you agree that any personal information we hold abut you may be transferred to that third party.

We shall only keep your information as long as you remain an active customer and for 3 years afterwards or as otherwise required by law. If you wish to request the deletion of your personal details, please call on 01243 389495.

We do not have access to or store any debit or credit card details on the Roundabout website. We use strict procedures and security features to protect your personal payment information. Personal information and online card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology and payments are processed by Barclaycard. Please note that email is not considered to be a secure means of transmitting payment information.

Use of the website

The copyright and other intellectual property rights in all material and products depicted on this website are owned by Roundabout and our licensors and are protected by applicable copyright laws. All such rights are reserved. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms.

The copyright for the model photographs is with Debbie Longmore or myself.

You are permitted to use our website for your personal use only. You may not use the website in any way which may prejudice or damage the reputation of Roundabout; for any commercial or business purposes. You may not use software robots, spiders, crawlers or any similar data gathering software or extraction tools or take any other action that may impose an unreasonable burden on our infrastructure.

Unauthorised use of this website may give rise to a claim for damages and may be considered to be a criminal offence. Roundabout may change, withdraw or suspend access to the website in whole or in part, permanently or temporarily with or without notice and with no liability to you.

We reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if you fail to make payment to us when due, you breach any of our terms and conditions, you fail to provide enough information to let us check the accuracy and validity of any information supplied by you or your identity, we suspect you have engaged or are about to engage in fraudulent or illegal activity on roundaboutchildrenswear.co.uk.

All other intellectual property rights (including, without limitation, registered or unregistered trademarks, logos, designs or copyrights) in or related to the website, the products depicted and/or available on the website and any accessories, stationery, packaging or ancillary items connected to such products, your order or the website (the “Intellectual Property Rights”) are and shall remain the exclusive property of Roundabout and/or its licensors and such Intellectual Property Rights are protected by applicable Intellectual Property Laws. All such rights are reserved.

Disclaimer

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We will take all reasonable steps to ensure that the information provided on this website is accurate and complete. However, we do not guarantee that the content or any other information is accurate and/or error free. The material on this website may be out of date or, on rare occasions, incorrect. We make no commitment to ensure that such material is correct or up to date and accept no liability for any such inaccuracies or errors to the fullest extent permitted by law.

Roundabout does not promise that the functionality of this website will meet your requirements or will be uninterrupted, timely or error free or that the website, content or the server that makes it available are free of viruses, malicious code or other components which are potentially harmful. Roundabout recommends that all users of the internet ensure they have up to date virus checking software installed.

The material on this website is provided without any conditions, guarantees or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which, but for these Terms, may have effect in relation to this website.

The website may from time to time contain links to other websites not controlled by Roundabout. We do not accept responsibility or liability for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by these Terms and you should read and review their terms and conditions. The links are provided for your convenience and to provide further information. They do not signify that we endorse the websites and we have no responsibility for any offence, damage or loss caused by or connected to the use or reliance on such linked websites.

Exclusion of Liability

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website) shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss and whether in tort or contract or otherwise in connection with this website. It shall be your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The products sold on roundaboutchildrenswear.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products purchased from roundaboutchildrenswear.co.uk.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.

The aggregate liability of Roundabout, whether arising under contract, tort (including negligence), breach of statutory duty or otherwise shall in no event exceed 100% of the price of the product you have ordered from Roundabout.

We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the products in question from us.

Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communications with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

We have taken every measure to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

These Terms govern our relationship with you. These Terms do not affect your statutory rights as a consumer. Nothing in these Terms shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

12 July 2016